You can contact Nizos Store by sending an email to our Customer Service service@nizosstore.com. Our customer service team prioritizes the order in which requests are received. We respond as quickly as possible, however we understand that setbacks may exist and for that we ask for our customers’ understanding.

Nizos Store is online 24 hours a day, but we respond to requests sent to our customer service team from 08:00 am to 18:00 pm from Monday to Friday, except national holidays.

We understand that social networks are an important point of communication, but for demands and requests regarding orders that have already been placed, you must contact our service team.

Nizos Store has recommendations on sending packages to addresses other than the buyer’s address. Please consult the International Policy.

Nizos Store has recommendations on sending packages to addresses other than the buyer’s address. Please consult the International Policy.

Nizos Store has recommendations on sending packages to addresses other than the buyer’s address. Please consult the International Policy.

We do not have local pickup. All orders are placed online and shipped via courier – USPS. Nizos Store is an exclusively online store.

We are located in Kissimmee/Florida in Osceola County and from where all of our orders are shipped.

You will be asked to create an account when placing an order on our website. If you just want to create an account without placing an order, go to “My Account” and select the “Create Account” option.

First, make sure that the data entered is correct. Passwords are case sensitive, email addresses are not. If you are still unable to log in, please reset your password using the “I forgot my password” link. Keep your details up to date.

When trying to login just below the box to enter the password there is a link “I forgot my password” click on this link to reset your password. You will be asked for the email registered to your account and the site will send instructions for you to register a new password. We remind you that the password information is confidential and can only be changed or updated by the account holder, therefore the service will not be able to respond to this type of request.

Your preferred delivery address is the customer’s default address that is automatically selected when placing new orders or using other features on our website.

See how it is on the website to explain.

Yes, but you must contact Customer Service at service@nizosstore.com

No, because in this status the package has already left our facilities.

The payment wallet allows you to store multiple payment methods in your account and easily select a payment method for an order.

Your preferred payment method is the default payment method that is automatically selected when placing new orders and/or performing any other service on the site.

Log in to “My Account” and see your wallet. You can set any payment method as your preferred payment method by selecting the “Make Preferred” button. This will not update the payment method associated with any of your existing orders. To make changes to an existing order, you must edit the order directly.

Log in to your account, go to your payment wallet, select and delete any or all of your payment methods.

Please contact our Customer Service service@nizosstore.com

To avoid problems and complications with duplicating your data on the site, keep and use only one account.

Please contact Customer Service at service@nizosstore.com so that we can assist you.

We do not have a printed catalogue, but our collection is very comprehensive and is available on our website.

We understand that this may not be very nice for some people and it is very simple to cancel. Click the ‘Unsubscribe’ link at the bottom of the email you received to completely remove your address from our email list. We would love to hear from you, if you would like to let us know why by sending an email to service@nizosstore.com

Visit our website and scroll to the bottom of the page. There is a form to subscribe to our newsletter or follow us on social media.

The Nizos store is exclusively online and you can buy the items available on the website. On our website you can create a secure account and manage addresses and payment methods that you prefer and our customer service team is available if you have any questions.

Yes. For you to make a purchase, you need to register an account with your data so that you can track your orders.

We do not accept orders by other means. Purchases are all made on our website with a secure system.

After your purchase on the site you will be able to track your orders in your Nizos account.

Nizos uses the USPS service to ship orders nationally and internationally. All orders are processed and shipped according to the estimated arrival date specified at the time of order

The items selected and added to the shopping cart will remain there until you close the browser or if the item is sold it will leave the cart when you refresh the page.

We use bubble wrap, side padding if necessary, standard packaging (cardboard boxes), adhesive tape to close the box and seals, if necessary, stating that the box must be handled as a “fragile item”.

No. Nizos has a packaging process that was developed to meet
By default all operational needs. You can rest assured that your order will be packed with the utmost care.

Prices are in US Dollars. Any payments must be made taking into account that your credit card will convert your currency into US Dollars using the exchange rate as per the credit card operator’s rule. We have no control over the exchange rate, nor any foreign transaction fees that your issuing bank and/or credit card company may charge.

We try to offer discounts whenever possible throughout the year and on special dates. We recommend that you subscribe to our newsletter or follow us on social media such as Instagram, Facebook and TikTok to keep up with our launches and promotions.

We recommend that you make the purchase when adding items to your cart, as price updates may occur. Do not use the waiting cart as the price may change or the item may sell out.

We serve retail and to be fair to all customers promotions are for everyone. If there is any promotion at that time and your purchase qualifies, you will receive a discount.

No. We do not share any of our customers’ information. See our Security and Privacy Policy.

This means that we have the item available for purchase at that time.

This means that we don’t have it available for purchase at that time.

We make an announcement of product availability on the website on social media and in our newsletter. We have a purchasing specialist taking care of this and he is always aware of market trends and releases that are usually presented at conventions and announcement ceremonies.
Follow us on social networks to find out about the news available.

Yes! Our CEO is first and foremost a passionate collector and therefore he carefully selects his suppliers to maintain the highest level for our customers, ensuring the choice of suppliers respected in the market for their seriousness and responsibility towards manufacturers.

This may be because of the manufacturer’s licensing rights that may prohibit the sale, distribution, or shipment of specific products outside of the United States. We as retailers must comply with these restrictions, which will be clearly indicated in the “product details” field.

We apologize if you cannot find what you are looking for on our website. If possible send a message to our service team so we can know what our customers are looking for.
I read the description of the item on the website, but I still have doubts.
Please contact our customer service team at service@nizosstore.com . We will be pleased to answer your queries.

We do not separate sets of figures or case by specific request.

We’re on Instagram, Facebook, You Tube and TikTok.

Yes. We will be happy to receive your feedback.

If you have not received your package at your address, we suggest that you first try to find out if your package was delivered by mistake to someone in your neighborhood, especially if you live in condominiums with blocks that have the same apartment numbers but different blocks, also check if the package was inadvertently left in a location that is not easily noticed (such as on a porch, in a garage, behind landscaping, or under a bench). Additionally check with your friends, family or neighbors to see if they intercepted the package on your behalf. These things happen, they are rare but unfortunately they can happen. If 24 hours pass after the package has its status delivered and you cannot find it, contact the courier who delivered the package if they can provide additional details regarding the delivery. Unfortunately, we have no control over deliveries, but if necessary, contact our team at service@nizosstore.com so that we can help with the delivery information we have at the time.

Customs clearance is a normal procedure when a product from another country enters the country of destination. This is extremely important and each country has its own processing time and rules regarding the entry of foreign products, so some packages are released immediately, while others are held for a longer period of time for inspection and/or processing. Sometimes held packages can take several weeks before continuing delivery to their final destination. For more information read the International Shipping Policy.

No. It is common to see delays in mail tracking systems. If you don’t see daily updates, chances are your package is still moving towards the delivery address and will be updated soon.

When we process your order, a tracking number is generated for that package and it is this number that you receive, but for it to start moving in the mail tracking it is necessary for the mail to receive your package and then from there to be monitored. Consider national holidays and post office opening hours when analyzing package tracking, but in short, after 48 hours if you cannot locate the tracking on the official post office website, please contact our team at service@nizosstore.com .

If the status of your package on the post office website or on our website is “in transit” it means that your package is in progress in transit to the final destination. This does not indicate an exact physical location, nor does it indicate that the package is physically moving. This term is simply used by courier systems to show delivery progress.

If the status of your package on the post office website or on our website is “Return to Sender” it means your package is being redirected back to our facility. Our Customer Service Department will email you as soon as we receive it and identify why it was returned to us. Additional carrier tracking may be displayed during transit back to our facility.

Yes! You are welcome to buy from our store for resale, however we do not have a wholesale discount program as this is not our focus right now.

If you want to have a large order of more than 24 units of the same item, please contact our team for assistance.

No. This practice is not permitted and is subject to order cancellation and account being permanently disabled.